Policies
Alterations
For online purchases, we can customize the length of a garment up to 4” at no additional cost––anything beyond that will be an additional fee. Any adjustment under 4", please note the length that you would like in the “notes” section of the order page––please provide the length in inches, as measured in your in-seam (there are great tutorials online if you’re unsure how to do this!).
Any further modifications can only be made on in store purchases (or if very simple adjustments, can be discussed over email), and include extra fees.
All custom made garments are final sale.
Shipping
Our pieces are generally made-to-order. All of our made-to-order clothing takes 2-4 weeks to be made and shipped.
If your order is time-sensitive, please contact us prior to ordering to inquire if we can meet your time-frame.
**During the Canada Post strike, we've had to raise our flat rate shipping price to $30 for orders under $300 within Canada, as the alternate couriers are much for expensive than Canada Post. When the strike is over, the rate will drop back down **
We offer flat rate shipping of $23 for shipping to the USA for orders under $300. All Orders $300 and above qualify for free shipping.
International shipping charges are calculated at checkout.
Refunds + Exchanges
For non-customized garments we offer exchange or store credit within 14 days of your purchase. If an item was made to order, 14 days from notification for pickup, or day item was received, if shipped.
Holiday 2024 Gifts: Exchanges will be taken until January 15, 2025.
Returned items will only be accepted in the condition they were received in: unwashed and unworn, with original tags (if applicable). If the item is returned with stains, pet hair or strong odor, it will be returned to the customer and will be considered final sale. When shipping back to the studio, the purchaser is responsible for the shipping cost, and the package must be tracked.
All customized items and sale items are FINAL SALE. Apologies, we cannot offer discounts retroactively.
Secure transactions
Transactions are handled with bank-grade security.
Simple checkout
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.