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Policies

Alterations

For online purchases we can adjust the length of the garment within 4” at no additional cost––anything beyond that will be an additional fee. Any adjustment under 4", please note the length that you would like in the “notes” section of the order page––please provide the length in inches, as measured in your in-seam (there are great tutorials online if you’re unsure how to do this!). Any further modifications can only be made on in store purchases (or if very simple adjustments, can be discussed over email), and include extra fees. All custom made garments are final sale.

Shipping

All of our made-to-order clothing takes 2-4 weeks to be made and shipped. If your order is time-sensitive please let us know in the “notes” section and we will do our best to get your item to you within your time frame. We offer flat rate shipping of $18 per order within Canada, and $23 for shipping to the USA. International shipping charges are calculated at checkout.

Refunds + Exchanges

For non-customized garments we offer exchange or store credit within 14 days of your purchase. If an item was made to order, 14 days from notification for pickup, or day item was received, if shipped.

Returned items will only be accepted in the condition they were received in: unwashed and unworn, with original tags (if applicable). If the item is returned with stains, pet hair or strong odor, it will be returned to the customer and will be considered final sale. When shipping back to the studio, the purchaser is responsible for the shipping cost, and the package must be tracked.

All customized items and sale items are FINAL SALE. Apologies, we cannot offer discounts retroactively.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.

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